Part One: The Journey of Growth and Consolidation in 2024

At Complete Legal, we have undergone a transformative journey in 2024, solidifying our position as an independent powerhouse in the legal industry. Our evolution began with a strategic merger announced on January 9, combining the expertise of Complete Legal, L2 Services of Chicago, and Precise Legal of St. Louis. This merger marked a significant milestone for us, creating a veteran-led, employee-owned firm dedicated to delivering exceptional customer value.

Redefining the Industry’s Approach

Under the leadership of Eric Singer, our newly appointed CEO, and the guidance of Complete Legal’s co-founders, Eric Kelting and Jeff Dreiling, we set out to redefine the industry’s approach to eDiscovery and litigation support services. By prioritizing client relationships and empowering our employees to provide world-class service, we aimed to unlock untapped value for clients across the legal industry.

Scaling Operations and Expanding Reach

The merger allowed us to scale our operations, with full-service hubs established in Chicago, New York City, and St. Louis, as well as an office in Boston. Our focus on developing deeper partnerships with clients and streamlining our approach to information governance and data management became the cornerstone of our growth strategy.

Strategic Acquisition: Meeting Talent Demand

Building upon the merger’s momentum, we made our first acquisition on January 23, 2024, acquiring Frontline Managed Service’s eDiscovery unit. This strategic move was aimed at meeting the talent demand created by the recent mergers and further expanding our capabilities. The acquisition brought on board a deeply talented and experienced eDiscovery team, allowing us to scale our services to a more extensive client base.

Expanding Client Roster and Enhancing Capabilities

The integration of Frontline Managed Service’s eDiscovery unit not only added valuable expertise to our team but also expanded our client roster. This acquisition was a testament to our commitment to delivering exceptional client service and building long-term, trusting relationships that create value.

Empowering Employees and Delivering Value

Throughout our evolution in 2024, we remained true to our core values, emphasizing the importance of empowering employees to align closely with clients and craft tailored solutions using industry-leading technology. Our independent structure allowed us to concentrate on delivering extraordinary value by enabling employees to find new ways to grow and scale their service.

Serving a Diverse Client Base

At Complete Legal, we take pride in serving a wide range of law firms and legal departments, catering to organizations in the public, private, and governmental sectors. Our clients include both plaintiff- and defense-focused firms, showcasing our ability to adapt to each client’s unique needs and challenges.

We understand that every case is different, and our team is well-equipped to handle the nuances and complexities that come with various types of litigation. Whether our clients are representing plaintiffs seeking justice or defendants protecting their interests, we provide the same level of dedication, expertise, and personalized service.

Our experience working with governmental agencies has also strengthened our ability to navigate complex regulatory requirements and maintain the highest standards of security and confidentiality. Serving such a diverse client base has given us a deep understanding of the legal landscape, enabling us to offer tailored solutions that align with each organization’s specific goals and objectives.

 

Part Two: Expanding Capabilities and Redefining Industry Standards

Following our transformative journey of growth and consolidation in 2024, we have emerged as a leading independent eDiscovery and litigation support provider, offering a comprehensive suite of services designed to streamline the legal industry’s approach to eDiscovery, information governance, and data management.

A Comprehensive Approach to eDiscovery and Litigation Support

We offer a full suite of eDiscovery and litigation support services designed to streamline the legal discovery process for our clients. Our expert team excels in collecting electronic data from various sources, ensuring that all relevant information is securely gathered and preserved.

Once the data is collected, we utilize cutting-edge technology and our extensive expertise to organize it into functional databases. This allows our clients to efficiently navigate through the information and identify key documents and evidence that can significantly impact their cases.

Our team also specializes in crafting effective search terms that help filter through vast amounts of data, pinpointing the most relevant information and saving valuable time and resources.

Additionally, we leverage advanced techniques like Technology Assisted Review (TAR) to further streamline the document review process, reducing the burden on legal teams while maintaining the highest levels of accuracy and consistency.

By combining our technical expertise with a deep understanding of the legal landscape, we provide our clients with a comprehensive approach to eDiscovery and litigation support, enabling them to make informed decisions and achieve the best possible outcomes for their cases.

Comprehensive eDiscovery Services

At the core of our offerings is our eDiscovery expertise, which encompasses a wide range of services tailored to meet the unique needs of each client. From eDiscovery consulting and forensic examination to data collection, review databases, managed review, and paper services, our team of experienced industry and legal professionals delivers unparalleled value and support.

Proactive and Reactive eDiscovery Consulting

Our eDiscovery consulting services provide clients with both proactive and reactive support, ensuring that they receive immediate and tangible value from the first call. Whether creating and negotiating ESI protocols, crafting expert position letters or affidavits, or providing testimony, our team possesses the knowledge and experience to support clients throughout the discovery process.

Efficient Forensic Examination and Collection

In the realm of forensic examination and collection, our nationwide team of certified and experienced professionals ensures that data collection and review processes are efficient and effective. With the ability to acquire most ESI from custodians remotely, we minimize disruption to active custodians while providing reasonable expectations and exceptional results.

Streamlining Review Processes

Our review databases and managed review services are designed to help clients achieve their goals while staying on time and within budget. By designing functional databases, identifying the right search terms, and providing customized review process designs, we streamline the document review process, reducing production deadline panic and ensuring a seamless experience from inception through conclusion.

Forward-Looking Information Governance and Data Management

Beyond our eDiscovery services, we offer a range of forward-looking offerings in the areas of information governance and data management. From ensuring that organizations have the correct data retention policies to auditing compliance with existing policies, we help clients reduce risk exposure and achieve long-term savings.

Comprehensive Litigation and Business Support

Our litigation support services encompass scanning, coding, optical character recognition, reproduction, and presentation support, while our business support services include digitization, archiving, box tracking, and indexing. By providing a comprehensive suite of services, we eliminate the need for clients to juggle multiple providers, streamlining the entire litigation and discovery process.

Delivering Exceptional Service and Value

As an employee-owned and operated firm, we are committed to delivering exceptional service and becoming an integral part of each client’s case team. We offer unmatched value and support throughout the litigation process by taking the time to understand case-specific variables and providing the right-sized solutions.

Redefining Industry Standards

With our transparent pricing, open communication, and dedication to client success, we are redefining industry standards and setting a new benchmark for eDiscovery and litigation support services. As the legal landscape continues to evolve, we remain at the forefront, leveraging our expanded capabilities and unwavering commitment to client satisfaction to drive innovation and deliver unparalleled results.